Shipping policy

This policy covers orders placed directly on AntiqueBossLtd.shop for delivery within the United Kingdom. The website is operated by ANTIQUE BOSS LTD, trading as Antique Boss. Please read this policy before ordering, particularly the delivery estimate and the steps to take if your parcel is delayed or damaged.

Delivery area and shipping price

We offer free standard shipping to the United Kingdom on all products available through this service. There is no minimum order value for free standard UK shipping. Prices and order totals are shown in pounds sterling, GBP (£).

Our direct website shipping service covers UK orders. A delivery offer shown on our Etsy shop applies to the relevant Etsy transaction and should not be assumed to apply to an order on this website. Please contact us before ordering if your delivery address is outside the United Kingdom.

Please use a complete physical delivery address. Our current service does not accept PO Box or APO/FPO/DPO addresses. If you are unsure whether your address can receive a particular item, contact us before paying so we can check the delivery arrangements.

Estimated delivery time

Free standard UK delivery, with no minimum spend. Estimated delivery is 4–6 business days in total: 1–2 business days handling plus 3–4 business days in transit. Business days are Monday to Friday, excluding UK bank holidays. Handling is already included in the total.

Our order-processing cutoff is 5:00 PM London time (GMT in winter, BST in summer), Monday to Friday excluding UK bank holidays. Orders placed before the cutoff enter processing that business day; orders placed at or after the cutoff, or on a non-business day, enter processing on the next business day. The 1–2-business-day handling period still applies; this is not a promise of same-day dispatch. Allow an additional business day in the delivery estimate when you miss the cutoff.

Delivery is an estimate, not a guaranteed appointment. If a date is essential, contact us before ordering so we can discuss whether it can be agreed. We will tell you if we become aware of a material delay. A tracking estimate may refer only to transit after collection; do not add handling again to our 4–6-business-day total.

Order confirmation and dispatch

After checkout, check your order confirmation for the product, quantity, delivery address and contact details. Tell us promptly if anything is incorrect. An order confirmation records the purchase; the dispatch message provides the delivery information when the parcel is sent.

We send dispatch information and tracking details by email. Check your junk or spam folder if you cannot find the message. Contact us with your order reference if you need help locating it or understanding the delivery status.

Tracking your parcel

Use the tracking link supplied for your order to follow the carrier's updates. Tracking may take time to show the first scan after a label is created. A label-created message does not by itself mean the parcel has reached you.

Please contact us if tracking stops updating, shows an unexplained exception or indicates delivery when you have not received the item. We can investigate with the carrier. You may find it helpful to check whether someone at your address accepted the parcel, but you do not have to resolve a carrier dispute alone.

Address corrections and delivery instructions

Provide a complete address, including any flat or unit number, postcode and the recipient's name. If you notice an error, contact support@AntiqueBossLtd.shop immediately. We will check whether the address can still be corrected before delivery.

Changes after dispatch depend on the carrier and the stage of delivery. We cannot promise that every amendment can be made. If a parcel is returned to us following an address problem or unsuccessful delivery, we will contact you to discuss the circumstances and the available options. Any proposed additional service or charge will be explained before you agree to it.

Delayed, missing or damaged deliveries

If your order has not arrived by the end of the estimated delivery period, contact us with the order number. We will investigate the parcel's status and explain the next steps. You are not required to wait an arbitrary additional 30 business days before reporting a missing order.

Where we arrange the carrier, we remain responsible for the goods until you, or someone you identify to receive them, takes physical possession. If the goods are lost or arrive damaged, we will work with you on the remedy required by the circumstances and your consumer rights.

For visible damage, photographs of the packaging and item can help an investigation if you can provide them safely. Keep the packaging where practical. A lack of photographs or original packaging does not automatically remove your rights. See our Return and Refund Policy for damaged, faulty or incorrect goods.

If a delivery date was essential and agreed, or a delay otherwise gives you a right to cancel, that right remains available. Contact us promptly so we can review the order and any refund due.

Returns after delivery

We accept change-of-mind returns within 30 calendar days from delivery. Please contact us and send the item within that period, in the condition supplied, allowing for reasonable inspection and any age or wear disclosed when sold. Returns are by post to the destination supplied by email. You arrange and pay the postage for a change-of-mind return; we arrange and pay reasonable return costs for faulty, damaged, incorrect or misdescribed goods. There is no restocking fee. Exchanges are subject to availability. Your statutory rights remain unchanged.

We issue eligible return refunds to the original payment method within 7 calendar days after receiving the goods or evidence that you have sent them back, whichever is earlier, subject to any earlier legal deadline. An inspection does not restart this period. The payment provider may take additional time to credit your account; refund issue and receipt are separate stages. Contact us if you need the refund reference or help tracing a payment.

Use the return destination supplied by email. The registered office is not an advertised dispatch or returns warehouse. This version applies to orders placed after it is published. Earlier orders keep the terms promised when the order was placed, including any longer return window or free-return promise applicable to that order.

Help with your order

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT in winter, BST in summer), excluding UK bank holidays.