Contact
We can help with choosing a print or painting, understanding a product description, checking an order or arranging a return. Antique Boss is the trading identity of ANTIQUE BOSS LTD, the company operating AntiqueBossLtd.shop.
Contact our team
Email support@AntiqueBossLtd.shop for product and order enquiries. Email is our preferred contact method and is useful when you need to include an order reference or photographs. You can also call +44 7911279648 or use the contact form on this page.
Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT in winter, BST in summer), excluding UK bank holidays.
Messages sent outside these hours can still be submitted and will be reviewed during our support hours. If you are exercising a cancellation right or reporting a delivery problem, send a clear message promptly so there is a record of when you contacted us.
Website chat and email
If a chat control is displayed on the website, you can use it to send an enquiry. Availability of an immediate reply depends on an agent being available during our customer-service hours. If chat is unavailable, please email us; email remains our preferred contact method. Do not rely on a chat response before sending a time-sensitive cancellation or return request by email.
Product advice before you order
Send us the product name or listing link and explain what you would like to know. Useful questions can include dimensions, materials, construction, condition or a particular detail visible in the photographs. Please check the individual listing rather than assuming that every piece has the same medium, age or condition.
If you are choosing art for a particular space, measure the space and compare those measurements with the listed dimensions. If you need a product by an essential date, contact us before purchase so we can discuss whether the timing can be agreed.
Help with an existing order
Include your order number, the name or email address used at checkout, and the question you need us to resolve. For an address correction or cancellation before dispatch, clearly state the requested change. We will check the order's current status and explain what can be done.
For a missing parcel, include any tracking information you have. For damage or a product that appears incorrect, describe the issue and attach photographs if practical. Do not send complete payment-card details, passwords or banking credentials.
Delivery, returns and refunds
Free standard UK delivery, with no minimum spend. Estimated delivery is 4–6 business days in total: 1–2 business days handling plus 3–4 business days in transit. Business days are Monday to Friday, excluding UK bank holidays. Handling is already included in the total.
We accept change-of-mind returns within 30 calendar days from delivery. Please contact us and send the item within that period, in the condition supplied, allowing for reasonable inspection and any age or wear disclosed when sold. Returns are by post to the destination supplied by email. You arrange and pay the postage for a change-of-mind return; we arrange and pay reasonable return costs for faulty, damaged, incorrect or misdescribed goods. There is no restocking fee. Exchanges are subject to availability. Your statutory rights remain unchanged.
We issue eligible return refunds to the original payment method within 7 calendar days after receiving the goods or evidence that you have sent them back, whichever is earlier, subject to any earlier legal deadline. An inspection does not restart this period. The payment provider may take additional time to credit your account; refund issue and receipt are separate stages. Contact us if you need the refund reference or help tracing a payment.
Read the full Shipping Policy, Return and Refund Policy and Frequently Asked Questions.
Our business details
- Legal operator: ANTIQUE BOSS LTD, trading as Antique Boss, with the store name AntiqueBossLtd.
- Company number: 15497404.
- Registered office: Little Holborough, Holborough Road, Snodland, Kent, ME6 5PJ, United Kingdom.
- Website: AntiqueBossLtd.shop.
- Customer service: support@AntiqueBossLtd.shop.
- Telephone: +44 7911279648.
- Online enquiries: Contact Information.
The address above is our registered office. A product return should go to the address emailed for your order. Contacting us first helps us provide those instructions; it does not make the exercise of a statutory cancellation right dependent on our permission.
Etsy and customer feedback
Find our marketplace shop and its customer reviews on Etsy. Reviews there relate to that platform. If you bought through Etsy, use the relevant order messaging service where practical.
How we use your enquiry
We use the information you submit to understand and respond to the request, identify an order where necessary, and keep relevant support records. Sending an enquiry does not automatically subscribe you to marketing. See our Privacy Policy for information about the processing and your rights.