Payment Policy

This policy explains payments for orders placed directly on AntiqueBossLtd.shop. The seller is ANTIQUE BOSS LTD, trading as Antique Boss. Payment information should be read with our Terms of Service and the product details shown before checkout.

Currency, prices and delivery charges

Prices are displayed in pounds sterling, GBP (£). Displayed consumer prices include applicable taxes. Review the final checkout total, selected products and any valid discount before submitting your order.

Our standard UK shipping service is free on all products covered by that service, without a minimum order value. The estimated total delivery period is 4–6 business days, including handling and transit. See the Shipping Policy for delivery details.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fee. Those arrangements are between you and the provider. Check with it if you need to understand the amount appearing in your account currency.

Available payment methods

The payment methods offered for your order are displayed at checkout. Availability can depend on the transaction, provider and the device or account being used. Choose an option that appears for your purchase and follow its authentication instructions.

We do not ask you to send full card details, card security codes, passwords or banking credentials by email or through our contact form. If a message appears to request sensitive payment information outside the checkout process, contact us using the published customer-service details before responding.

Completing your payment

Add the desired item and any available options to your basket. Review the basket, enter your contact and delivery information, select a payment method and check the final total. You can correct the information before confirming the purchase with an obligation to pay.

Payment is processed as part of completing checkout. Your bank or provider may require an authentication step or carry out security checks. A successful checkout is followed by order information sent to the email address supplied. Check your email and junk folder, and contact us if you are unsure whether an order was completed.

A pending bank authorisation is not always the same as a completed payment. If you see a pending entry after an unsuccessful attempt, the provider can explain its status. We can help check whether an order or payment was recorded on our side.

Failed payments or duplicate attempts

If payment fails, check the information entered and any authentication request from the provider. Avoid repeatedly submitting a payment when the result is unclear. Contact us with the checkout email address and approximate time of the attempt so we can check the order status.

Do not include complete payment credentials in the message. If you believe you have been charged twice, provide the relevant order references or appropriately redacted transaction evidence. We will investigate and arrange correction of an erroneous duplicate payment where due.

Payment security and information

The store uses HTTPS connections and payment services integrated with checkout. Payment providers handle the payment credentials entered through their payment process. We use transaction details needed for order administration and refunds, rather than requiring you to send sensitive payment credentials to customer service.

Please do not send full card or bank-account credentials to customer service. Our Secure Checkout page explains practical precautions, and our Privacy Policy explains handling of personal information.

Refunds

We issue eligible return refunds to the original payment method within 7 calendar days after receiving the goods or evidence that you have sent them back, whichever is earlier, subject to any earlier legal deadline. An inspection does not restart this period. The payment provider may take additional time to credit your account; refund issue and receipt are separate stages. Contact us if you need the refund reference or help tracing a payment.

We accept change-of-mind returns within 30 calendar days from delivery. Please contact us and send the item within that period, in the condition supplied, allowing for reasonable inspection and any age or wear disclosed when sold. Returns are by post to the destination supplied by email. You arrange and pay the postage for a change-of-mind return; we arrange and pay reasonable return costs for faulty, damaged, incorrect or misdescribed goods. There is no restocking fee. Exchanges are subject to availability. Your statutory rights remain unchanged.

Read the Return and Refund Policy for the complete process. If an item is cancelled before supply, we refund the payment for that item without undue delay and within the legal deadline; you do not have to return goods you never received. This version applies to orders placed after it is published. Earlier orders keep the terms promised when the order was placed, including any longer return window or free-return promise applicable to that order.

Etsy purchases and payment questions

Orders placed through our Etsy shop use Etsy's checkout and the payment arrangements applicable to that transaction. Please contact us through the relevant Etsy order for a marketplace payment query.

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT in winter, BST in summer), excluding UK bank holidays.