Contact information

For questions about an order, product, delivery, return or refund purchased through AntiqueBossLtd.shop, please contact our customer-service team using the details below. Email is our preferred contact method because it lets us keep the order information and any supporting photographs together.

Business and customer-service details

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT in winter, BST in summer), excluding UK bank holidays.

Our registered office is our published business correspondence address. Postal returns should go to the destination supplied by email for your order. Please contact us for those instructions. You arrange and pay change-of-mind postage; we arrange and pay reasonable returns for faults or our error. Statutory cancellation does not depend on our permission.

Website chat and email

If a chat control is displayed on the website, you can use it to send an enquiry. Availability of an immediate reply depends on an agent being available during our customer-service hours. If chat is unavailable, please email us; email remains our preferred contact method. Do not rely on a chat response before sending a time-sensitive cancellation or return request by email.

What to include in your message

For an existing order, include your order number, the name or email used at checkout, and a short description of the issue. For a product question, include the product name or a link to its listing. Photographs can help us understand a damage or condition question, but avoid including unrelated personal information.

Please do not email passwords, complete card numbers, card security codes or online-banking credentials. We do not need those details to identify an order or discuss a return.

Useful information

  • Shipping Policy: free UK delivery with an estimated total of 4–6 business days.
  • Return and Refund Policy: 30-calendar-day postal returns in the condition supplied, allowing reasonable inspection. Customer-paid change-of-mind postage; seller-paid reasonable return costs for faults or our error; no restocking fee.
  • Frequently Asked Questions: product, payment and order information.
  • Privacy Policy: how information supplied to us is handled.

Etsy orders

If you purchased through AntiqueBossLtd on Etsy, use the relevant Etsy order messaging service where practical. This connects your enquiry with the correct transaction. For direct website order support, email is the preferred route.

Complaints and privacy requests

Send complaints or privacy requests to support@AntiqueBossLtd.shop with a clear subject line and the information needed to identify the matter. We will review the issue and explain the next steps. Contacting us does not prevent you from exercising any statutory consumer or data-protection right.