Refund policy

This policy covers purchases made directly through AntiqueBossLtd.shop for delivery within the United Kingdom. The seller is ANTIQUE BOSS LTD, trading as Antique Boss (store name AntiqueBossLtd). Etsy purchases follow the terms applicable to the Etsy transaction. Your statutory consumer rights apply in addition to our voluntary return offer.

Returns at a glance

  • Change-of-mind returns: contact us and send the item within 30 calendar days from delivery.
  • Accepted returns: defective and non-defective products.
  • Condition: new and slightly used products, assessed against the condition supplied, including disclosed antique age and wear, with reasonable inspection permitted.
  • Seasonal extension: none; the standard 30-calendar-day offer applies throughout the year.
  • Method: postal returns; we email the return destination and instructions.
  • Return label and change-of-mind postage: the customer's responsibility. You arrange the label or postage with your chosen carrier and pay the cost. A free prepaid label is not included.
  • Faulty, damaged, incorrect or misdescribed goods: we arrange and pay reasonable return costs.
  • Restocking fee: none (£0 GBP).
  • Exchanges: accepted subject to stock and agreement on any price difference.
  • Refund issue: within 7 calendar days of receipt of the goods or evidence of sending them back, whichever is earlier, subject to any earlier legal deadline. Bank or payment-provider crediting can take additional time.

When you can return an item

If a print, painting or other eligible item does not suit your space or you change your mind, contact us and send it back within 30 calendar days after delivery. This voluntary offer covers non-defective goods as well as giving you a route to report a problem. Mandatory rights may provide a different or longer period, particularly for faulty goods.

Antiques and pre-owned pieces are not expected to become new as a condition of return. We assess the returned item against the condition in which it was supplied, including age-related marks, repairs or wear disclosed in its listing. Opening the package and inspecting the item reasonably does not automatically make it ineligible. Sale items have the same applicable consumer rights as full-price items.

Take reasonable care of the item. Avoid mounting, restoration, cleaning treatments or alterations before deciding whether to keep it. Extra damage or handling beyond reasonable inspection may affect our voluntary offer or permit a lawful deduction for diminished value under statutory cancellation rules. We will explain any proposed deduction and its basis; a pre-existing defect is not damage caused by you.

How to start a return

Email support@AntiqueBossLtd.shop or use our contact page. Give your order number or other proof of purchase, identify the item and tell us whether you prefer a refund or exchange. A reason is helpful for resolving a fault but is not required to exercise a statutory change-of-mind cancellation right.

We will email the correct postal return destination and packing instructions. Contacting us helps identify the parcel and avoid sending a fragile item to the wrong location. It does not make statutory cancellation dependent on permission. Send a clear cancellation statement within the applicable period even if you are waiting for our response, and retain a copy.

Our registered office is a correspondence address, not an advertised walk-in returns desk, showroom or collection point. Please use the destination given for your order. If you have not received instructions, contact us again promptly; an administrative delay on our side does not remove a statutory right.

Packing and posting

Use packaging suitable for the item, with protection against movement, bending, impact and moisture. Keep prints flat and protect corners where appropriate. Protect painted surfaces without placing adhesive directly on them. Follow any item-specific instructions we provide. Original packaging is useful if still suitable, but it is not compulsory; equivalent protective packaging is acceptable.

Include the order reference where practical and keep proof of posting. For a change-of-mind return, you choose and pay for a suitable postal service. A tracked service with appropriate compensation is recommended for valuable or fragile goods. Your chosen carrier can explain its coverage and restrictions. We do not charge a separate handling or restocking fee.

For a faulty, damaged, incorrect or misdescribed item, contact us so we can arrange a prepaid service, collection or another agreed method at our cost. We will explain the arrangements for your item before asking you to post it. Where you reasonably incur return costs for which we are legally responsible, we will reimburse those costs; do not buy an unnecessarily expensive service without discussing it with us.

Exchanges

Tell us which available item you would prefer. Antique and individual pieces may have no identical replacement. We will explain availability and any price difference before you agree. We will not substitute a different item without your agreement.

For a change-of-mind exchange, you pay to send the original item back, and standard delivery of the agreed replacement within the UK is free. For a replacement required because of a fault or our error, we cover the reasonable return and replacement delivery costs. If a suitable exchange is unavailable, an eligible refund remains available.

Refund amount and timing

We refund the amount paid for the returned item, subject only to a lawful deduction explained to you. We do not deduct a restocking fee. Standard outward UK delivery is free, so there is no standard delivery charge to deduct or separately reimburse. If a refundable standard delivery charge was paid under different terms applicable to your order, we refund it as required by law.

We issue eligible return refunds to the original payment method within 7 calendar days after receiving the goods or evidence that you have sent them back, whichever is earlier, subject to any earlier legal deadline. An inspection does not restart this period. The payment provider may take additional time to credit your account; refund issue and receipt are separate stages. Contact us if you need the refund reference or help tracing a payment.

We do not require store credit instead of money you are entitled to receive. Another lawful refund method may be used only with your express agreement and without a refund fee. If we cancel an item before supply, the return-of-goods process does not apply: we refund any payment for the unsupplied goods without undue delay and within the applicable legal deadline.

Faulty, damaged, incorrect or misdescribed goods

Tell us as soon as reasonably possible if something is wrong. Describe the issue and supply photographs if practical. Keep relevant packaging if available, but photographs and original packaging are not universal conditions for a remedy. There is no seven-day reporting rule that removes your legal rights.

The appropriate remedy depends on the circumstances and may include a refund, repair or replacement. Age, price and disclosed condition matter when assessing a pre-owned item, but describing something as antique does not excuse an undisclosed defect or a material mismatch with the description. Your rights for faulty goods may continue after the voluntary 30-day window.

UK online cancellation rights

For an eligible online purchase, you normally have 14 days after delivery to tell us you wish to cancel, followed by another 14 days to return the goods. An email or another clear statement is sufficient; no special form or explanation is required. You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning.

Statutory cancellation refunds are made without undue delay and within the applicable legal deadline, normally no later than 14 days after we receive the goods or evidence of sending them back, whichever is earlier. Our seven-calendar-day refund-issue commitment applies where it is earlier. These rights operate alongside the additional 30-day offer and are not shortened by it.

Changing or cancelling before dispatch

Contact us promptly if you want to change an order or cancel before it is sent. We will check whether dispatch can be stopped. If it is already on its way, applicable cancellation and return rights remain available; they are not restricted to the first 24 hours after ordering.

Earlier orders and Etsy purchases

This version applies to orders placed after it is published. Earlier orders keep the terms promised when the order was placed, including any longer return window or free-return promise applicable to that order.

For orders made through AntiqueBossLtd on Etsy, contact us through the relevant Etsy order where practical. The offer and platform protections attached to that purchase apply; do not assume this website's new terms replace them.

Contact and company details

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT in winter, BST in summer), excluding UK bank holidays.